Wednesday at 6PM the store owner called me to to report that credit cards were taking 2 minutes to process again. I went over to verify that and look things over for an easy solution. Just as before nothing on site is to blame.
This time around I am going to get the store a new merchant account with a different company – who uses a different network. The new network is compatible with the POS being employed at the store and does not require a 3rd party solution for the interface. This puts me in that proprietary situation I mentioned in the last post I did regarding POS Credit Cards. However, after speaking with the sales staff I was re-assured that the deal would be geared toward matching a rate we currently have.
I have already informed all parties having a relationship with the current credit card system what the plan is.
The store owner said that he fears a year from now that they will just raise the rates. He also wants to correct the problem quickly and wondered if we could try something else with the current provider. I explained that I have exhausted all possibilities with the current credit card processor. I have asked them for a different solution. They have informed me there are no other solutions that they have. I said the wise thing is to move to a different credit card processor. He agreed but, he wanted me to verify that the sales for the last two days settled. I checked and they had. So today I will be negotiating with another credit card processing company to get the same deal or something better. That will be hard to do because the current rates they have are very very good.
Midnight Tech