Our Custom Builds Never Die

7 years ago a customer needed help. The system had a bad motherboard. We replaced it with an intel board. We did a backup as always, provided a recovery system and they went away happy like all of our customers do. Since then they have had two upgrades. All the while we maintained their desktop settings and files where they were. Never losing a single byte of data. We use quality motherboards from Intel. At that time we were still an Intel Provider. Now Intel has moved its operations into NUC systems, Servers and some mobile platforms. They no longer offer desktop motherboards. Yet, the systems we installed are still out there and we support them.

This customer’s system came in not posting or booting up. They pressed the power, the fans came on but it would not boot the operating system. Once we had it in our office we did the usual quick checks with memory and power. When these did not work we took the motherboard out of the case. The case was blown out with compressor air, the standoffs checked and tightened. The power supply was blown out and tested. The motherboard passed the bench test. After re-assembly we checked the operating system for security and performance issues. After modifying a few startup items to make it boot to the desktop more quickly we tested and delivered the system at no extra charge.

Interestingly, this customer runs windows vista. It was an upgrade from windows xp,  which was an upgrade from windows 98. I do expect they will want to move on to windows 10 and a newer system when this one gets too old? 3 more years? For that matter, my mother in law also has an intel build. She will not give up windows xp. It still runs like a top. Verified still running on 2/18/17.

 

One Reply to “Our Custom Builds Never Die”
  1. I stand corrected. This 7 year old system came back in with a motherboard problem. It was a really sneaky problem. It would appear to work perfectly. It passed every test I could throw at it. However, after the customer was watching videos on YouTube for five minutes it would blue screen and reboot. I tested the memory, I tested the video card, I tested the power supply and the hard drive. No issues were found. I even loaded a new operating system. Later I was feeling around. The chip-set heat-sink on the motherboard and was really hot. Replacing the motherboard on this older system was going to cost $150. I was excited I found them an i5 system with 8 gigs of RAM and Windows 7 Pro for about $200. That system came in. I noticed the fan in the power supply had a bad bearing and I replaced it. The system was running windows vista home 32 bit and I have migrated the data and profile to windows 7 pro 64bit. The recovery partition has been created. I delivered it.

    The customer kept all of their data and their windows profile is still in tact. They now have an upgraded system with twice the memory, 4 times the power of their older system, and its in a smaller case. They are a hard working family who only get to use their system on the weekends. I am looking forward to Saturday when they report how things are with the new system.

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