I am using my phone for this one so I need to keep it simple. A lot of small needs came through the door this week. The devil is in the details. One browser hijack, one “lost” app, an email client imap issue, and a computer tweak over a remote support session. There were many others but I simply can’t talk about all of them.
It is so important to take the time to concentrate completely on one task. I make sure when I am done there is nothing more I could do. This way whatever I do is efficiently done right.
The trouble shooting on the browser hijack is easy. The cure is even more important. When the normal methods of recovery from something like this fail I take a radical approach that saves every piece of data. I build a gorgeous new os with all available updates and performance enhancements. I put the data back on and deliver the finished product to the customer. While on site I make sure printers, networks, and software are working. When I am done that 30 day warranty is the furthest worry from my mind!
Lost app was unique. Businesses come across smaller applications and sometimes lose the cd and the registration key! This time they had that one system with a working copy. So their decision was either pay me 1 hour to hack that software so it ran on all of the computers or pay $300 per license to buy it again? That is not a traditional request but guess what? Piece of cake!
A customer called in stating his inbox items just dissapeared from outlook. Wierd right? Webmail works perfectly though. It took 30 minutes to repair the outlook account during the remote support session. It was a simple miscommunication between the client and the IMAP server.
I was asked to solve some issues on another computer remotely. During that remote session I found the processor maxed and the memory completely used. It was slow going. I used my favorite performance tweak and rebooted. As soon as I was re-connected I loaded antivirus and upgraded the fiirefox browser (per the customer request) . Lastly, I performed an eicar test. As I finished the computer was all secure and running fast!